Terms of Service

Effective date: [TODO: effective date] · Last updated: [TODO: date]

This document is provided in English. Items marked [TODO] are placeholders that must be completed and reviewed by qualified counsel before public launch.

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you and [TODO: legal entity name], a company organised under the laws of [TODO: jurisdiction of incorporation] with its registered address at [TODO: registered address] ("TokenHub", "we", "us"). They govern your use of the TokenHub website, web console, desktop and mobile applications, and the TokenHub API (together, the "Service"). By creating an account, clicking "I agree", or using the Service, you accept these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" refers to it.

2. Eligibility and availability

• You must be at least 18 years old (or the age of majority where you live) and able to enter into a binding contract.
• The Service is intended for users located outside mainland China. We may restrict access from certain countries or regions to comply with applicable law, sanctions or export-control rules [TODO: list of restricted regions, if any].
• You may not use the Service if you are subject to sanctions or are otherwise barred from receiving it under applicable law.

3. Accounts and security

• You register with a valid email address and a password. Provide accurate information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly at [TODO: security contact email] if you suspect unauthorised access.
• One person or organisation may not create multiple accounts to evade limits, promotions or enforcement.

4. API keys

API keys issued to you are confidential credentials. Do not share them publicly, embed them in client-side code, or let third parties use them except as part of your own product. You are responsible for all usage and charges incurred with your keys. We may rotate, rate-limit or revoke keys to protect you, us or other users.

5. Third-party model providers

TokenHub is a gateway: it routes your requests to large language models operated by third parties. Models currently available include DeepSeek, Qwen (Alibaba Cloud), GLM (Zhipu AI) and Kimi (Moonshot AI); the list may change at any time. When you send a request, the prompts, files and parameters you submit are transmitted to the selected provider for processing, and those providers may process data in other countries, including mainland China [TODO: confirm processing locations for each provider]. Each provider's own terms and usage policies also apply to your use of its models [TODO: link provider terms]. We do not control, and are not responsible for, the availability, accuracy or behaviour of third-party models.

6. Acceptable use

You agree not to use the Service, directly or through your end users, to:

• violate any law or the rights of others, including privacy, intellectual-property and consumer-protection laws;
• generate or distribute child sexual abuse material, content that sexualises minors, or non-consensual intimate imagery;
• plan or facilitate violence, terrorism, weapons capable of mass casualties, or other serious harm;
• create malware, conduct unauthorised intrusion, or attack the security or integrity of any system, including the Service;
• engage in fraud, spam, deceptive impersonation, or large-scale disinformation;
• resell, sublicense or provide the Service to third parties as a standalone gateway without our written consent [TODO: confirm reseller policy];
• circumvent rate limits, quotas, billing, or access controls, or scrape or reverse-engineer the Service;
• use outputs to develop models that compete with a model provider where that provider's terms prohibit it.

We may review requests flagged by automated systems for abuse prevention and may block content or accounts that violate this section.

7. Your content and outputs

As between you and us, you retain your rights in the inputs you submit ("Inputs") and, to the extent permitted by law and the relevant provider's terms, you own the outputs returned to you ("Outputs"). You grant us a limited licence to host, transmit, process and store Inputs and Outputs solely to provide, secure and support the Service, and as described in the Privacy Policy. We do not use your Inputs or Outputs to train models [TODO: confirm]. Outputs are generated automatically, may be inaccurate, incomplete or similar to content produced for others, and must be reviewed before you rely on them, especially for legal, medical, financial or other high-stakes decisions. You are responsible for your Inputs and for how you use Outputs.

8. Fees, balance and billing

• The Service is billed on a prepaid, usage basis. Prices are listed per model (for example, per million input and output tokens) in the console and may change with notice; usage is charged at the price in effect at the time of the request.
• Usage is measured by our systems based on token counts reported by providers or our own metering. Our records are final absent manifest error.
• Balances are denominated in [TODO: billing currency]. Payments are processed by [TODO: payment processor, e.g. Stripe]; we do not store full card numbers. Taxes may be added where required.
• Promotional or gift credit has no cash value, may expire and is non-refundable. Unused paid balance is [TODO: refund policy for unused prepaid balance].
• We may suspend requests when your balance is insufficient.

9. Service changes and availability

We may add, change or remove features and models, including when an upstream provider changes or discontinues a model. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free unless a separate written service-level agreement applies.

10. Suspension and termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate your access, with notice where practicable, if you breach these Terms, create risk or legal exposure for us or others, fail to pay, or if required by law or by a model provider. Sections that by their nature should survive termination (including 7, 8 for amounts owed, 11–15) survive.

11. Intellectual property

The Service, including its software, design and trademarks, is owned by us or our licensors and is protected by law. Except for the limited right to use the Service under these Terms, no rights are granted to you. Feedback you provide may be used by us without obligation.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM [TODO: confirm liability cap]. Some jurisdictions do not allow these limitations, so they may not apply to you; nothing in these Terms limits liability that cannot be limited by law.

14. Indemnification

You will defend and indemnify us against third-party claims, losses and costs arising from your Inputs, your use of Outputs, your breach of these Terms, or your violation of law or third-party rights.

15. Governing law and disputes

These Terms are governed by the laws of [TODO: governing law], without regard to conflict-of-law rules. Disputes will be resolved [TODO: courts of [city] / arbitration under [rules] seated in [place]]. If you are a consumer, you may also have rights under the mandatory laws of your country of residence.

16. Changes to these Terms

We may update these Terms. If a change is material we will notify you by email or in the console at least [TODO: notice period, e.g. 14] days before it takes effect. Continued use after the effective date means you accept the updated Terms.

17. Contact

Questions about these Terms: [TODO: support/legal contact email], [TODO: postal address].